Terms of service

Welcome to Best Experience Japan! By accessing our website https://bestejapan.com/ and using our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using this website or booking any services offered, you acknowledge that you have read, understood, and agree to these Terms of Service. If you do not agree, you must refrain from using our services.

2. Services Provided

Best Experience Japan specializes in curated local tours and cultural experiences in Japan. Our services include, but are not limited to:

  • Guided tours
  • Culinary experiences
  • Cultural workshops

We reserve the right to modify or discontinue any services without prior notice.

3. User Eligibility

To use our services, you must:

  • Be at least 20 years old.
  • Provide accurate and complete personal information when booking.

By booking, you represent that you meet these criteria.

4. Booking and Payments

  • All bookings must be made through our official website or authorized channels.
  • Payment must be completed at the time of booking unless otherwise specified.
  • Prices are subject to change without notice, but confirmed bookings will honor the agreed price.
  • Cancellation and refund policies are outlined in Section 6.

5. User Responsibilities

  • You agree to follow all local laws and regulations during your tour.
  • You are responsible for your personal belongings; we are not liable for loss or theft.
  • You must notify us of any dietary restrictions, health conditions, or other special requirements at the time of booking.

6. Cancellation and Refund Policy

  • Cancellations made up to 7 days before the tour start time: Eligible for a full refund.
  • Cancellations made within 6 days of the tour start time: No refund will be provided.
  • No-shows or cancellations on the day of the tour: No refund will be provided.

7. Liability Disclaimer

  • Best Experience Japan acts solely as an intermediary for local guides and vendors.
  • We are not responsible for injuries, accidents, or damages that occur during the tours, except where legally required.
  • While we strive to provide accurate and updated information, we cannot guarantee that all content on our website is error-free.

8. Intellectual Property

  • All content on this website, including text, images, and logos, is the property of Best Experience Japan or its content suppliers.
  • You may not copy, reproduce, or distribute our content without explicit written permission.

9. Privacy Policy

Your privacy is important to us. By using our services, you consent to the collection and use of your personal information as outlined in our Privacy Policy.

10. Changes to the Terms of Service

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website.

11. Governing Law

These Terms of Service are governed by the laws of Japan. Any disputes arising out of or related to these terms will be handled in the courts of Japan.

12. Contact Information

For questions or concerns, please contact us at:

  • Email: bestejapan@gmail.com
  • Phone: +81-(0)70 1558 6677

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